11/10/16 The purpose of this policy is to ensure that San Jose City employees make reasonable efforts to minimize
barriers to accessing City programs or services for customers with limited English proficiency and ensure equal access regardless of language proficiency and cultural background.
The City will make reasonable efforts to notify the public about its limited English proficiency policies for department programs and services and how to access language assistance services through departmental websites, translated documents, and community-focused outreach.
Multi-language I Speak Cards
Key Words: Cultural Competence, Disaster, LEP, SCC Language Bank

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