2/22 This year’s LAO report features direct feedback from community members via a comprehensive Language Access Community Survey conducted in 11 languages from June-September 2021 by OCEIA, in partnership with the IRC and the Language Access Network of San Francisco (LANSF). Survey results from over 2,000 City residents demonstrate that even with a clear commitment, a strong local language access law, and extraordinary efforts by emergency, public health and other City departments, not everyone was able to access the same information and services at the same time during a major public health crisis.

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