12/21 Many entities – government agencies, nonprofits, and businesses – use websites and digital services to provide information and services to the public, to accept applications, and to manage accounts. Individuals with Limited English proficiency (LEP) access these websites and digital services.
Digital services involve the electronic delivery of information, including data and content, across
multiple platforms or devices, such as text, audio, video, mobile applications, and graphics that are transmitted for viewing over the internet. This includes social media (YouTube, Twitter, Facebook, etc.), websites, and applications that enable users to create and share information and content or to participate in social networking. Vital information displayed on these platforms or devices should be accessible to persons with LEP in frequently encountered languages.