California’s 9-1-1 system received more than twenty-eight million calls in 2016 – more than 78,000 calls per day – and 80% of these calls were from wireless devices. 9-1-1 research shows that up to 40% of the total 911 calls in California are either unintentional or not true emergencies. Knowing when NOT to call 911 is just as important as knowing when and how to call 911. Key Words:

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